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Shipping & Returns

Shipping Policy

Delivery Timelines and Processing 

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  • Orders are processed within 1–2 business days after payment is received.

  • All shipments are typically delivered within 5–10 business days from the order date.

  • We currently ship only within the United Kingdom.

  • Free shipping is available on orders over £20.

Return & Exchange Policy

Eligibility for Refunds

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We accept return requests from United Kingdom customers only.


Refunds or exchanges may be approved in the following cases:

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  • The product received is damaged, defective, or incorrect.

  • The product does not match the description provided on our website.

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How to Request a Refund

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  • Contact our customer service team at support@amayzas.co.uk within 3 days of receiving your order.

  • Include:

    • Your order number

    • A detailed description of the issue

    • Photos or videos showing the defect, damage, or packaging condition

  • Our team will review your request and respond within 5 business days to confirm eligibility.

Refund Method & Timeline

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  • Approved refunds will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refund to appear in your account (times may vary depending on your bank or card issuer).

  • In some cases, refunds may appear in your next billing cycle.

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Customer Responsibility for Returns

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  • Customers are responsible for returning items and covering the return shipping cost to our Provided address in London, United Kingdom, unless the return is due to our error (e.g., damaged, defective, or wrong item sent).

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Non-Refundable Situations

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We cannot offer refunds for:

  • Products that have been used or damaged after delivery

  • Products not returned in their original condition and packaging

  • Returns requested after 3 days from the delivery date

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